NCFE Level 4 Diploma in Management


This is a cross-sector qualification, meaning that this NVQ will be taken by people working in a management or leadership role, and those with personal responsibility and autonomy in their roles across a wide variety of areas.

What could this qualification lead to?

  • Senior team leader
  • Senior manager

Delivery Methods

Keyplan College of Colombo provides various flexible delivery methods to its learners which include blended learning, online learning, distance learning, and in class. The learners can choose the mode of study as per their choice and convenience. Learners are able to:

  • All course material, including online modules and written assignments
  • Teacher support
  • KC Colombo online portal ( 24/7 access to our user-friendly learning portal)
  • Assignments briefing
  • Excellent quality of study notes
  • Assignment marking and feedback
  • Online library.
  • Fully accredited UK courses
  • Dedicated customer support via chat, telephone, and email ( Monday to Friday)
  • Proper support to our students until they completed the course.


Ncfe / Cache Ofqual regulated awarding bodies

NCFE Qualifications
NCFE Qualifications


The programme is available in 2 duration modes:

  • 06 Months
  • 12 Months

Course Delivery

  • Online
  • In class ( We have different fee structure for in class students )

Entry Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 3 qualification.

And learners should be aged 18


Assessment requirements: internally assessed and externally moderated portfolio of evidence

Module Structure

To be awarded the NCFE Level 4 NVQ Diploma in Management, learners must achieve a minimum of 53 credits:

  •  a total of 17 credits from the mandatory units in Group A
  •  a minimum of 20 credits from Group B
  •  the remaining credits can come from Group B or Group C.

Group A mandatory units

  • Unit 01 Provide leadership and management (5 credits)
  • Unit 02 Develop and implement an operational plan (5 credits)
  • Unit 03 Develop working relationships with stakeholders (4 credits)
  • Unit 04 Manage personal and professional development (3 credits)

Group B optional units

  • Unit 05 Develop and maintain professional networks (3 credits)
  • Unit 06 Encourage learning and development (3 credits)
  • Unit 07 Initiate and implement operational change (4 credits)
  • Unit 08 Discipline and grievance management (3 credits)
  • Unit 09 Manage a tendering process (4 credits)
  • Unit 10 Manage physical resources (4 credits)
  • Unit 11 Prepare for and support quality audits (3 credits)
  • Unit 12 Conduct quality audits (3 credits)
  • Unit 13 Manage a budget (4 credits)
  • Unit 14 Manage a project (7 credits)
  • Unit 15 Manage business risk (6 credits)
  • Unit 16 Manage knowledge in an organisation (5 credits)
  • Unit 17 Manage redundancy and redeployment (6 credits)
  • Unit 18 Promote equality, diversity and inclusion in the workplace (3 credits)
  • Unit 19 Manage team performance (4 credits)
  • Unit 20 Manage individuals’ performance (4 credits)
  • Unit 21 Manage individuals’ development in the workplace (3 credits)
  • Unit 22 Chair and lead meetings (3 credits)
  • Unit 23 Manage conflict within a team (5 credits)
  • Unit 24 Procure products and/or services (5 credits)
  • Unit 25 Implement and maintain business continuity plans and processes (4 credits)
  • Unit 26 Collaborate with other departments (3 credits)
  • Unit 27 Support remote or virtual teams (4 credits)
  • Unit 28 Contribute to the development of a strategic plan (5 credits)
  • Unit 29 Design business processes (5 credits)
  • Unit 30 Develop and manage collaborative relationships with other organisations (5 credits)
  • Unit 31 Optimise the use of technology (6 credits)
  • Unit 32 Manage product and/or service development (5 credits)
  • Unit 33 Encourage innovation (4 credits)
  • Unit 34 Manage the impact of work activities on the environment (4 credits)
  • Unit 35 Recruitment, selection and induction practice (6 credits)

Group C optional units

  • Unit 36 Manage Health and Safety in own area of responsibility ( 5 credits)
  • Unit 37 Contribute to the design and development of an information system (5 credits)
  • Unit 38 Manage information systems (6 credits)
  • Unit 39 Manage events (6 credits)*
  • Unit 40 Review the quality of customer service (4 credits)
  • Unit 41 Contribute to the improvement of business performance (6 credits)
  • Unit 42 Negotiate in a business environment (4 credits)
  • Unit 43 Resolve customers’ problems (4 credits)
  • Unit 44 Resolve customers’ complaints (4 credits)
  • Unit 45 Analyse competitor activity (3 credits)
  • Unit 46 Developing sales proposals (5 credits)
  • Unit 47 Prioritising information for sales planning (3 credits)
  • Unit 48 Manage customer service operations (7 credits)


Learners who achieve this qualification could progress to:

  • NCFE Level 5 NVQ Diploma in Management and Leadership
  • NCFE Level 4 NVQ Diploma in Business Administration
  • NCFE Level 4 NVQ Diploma in Customer Service

It may also be useful to learners studying qualifications in the following sectors:

  • Marketing
  • Retail
  • Leisure, Travel and


Who is it suitable for?

This qualification aims to:

  • provide learners with the skills they need to operate as a successful manager
  • confirm competence of those already fulfilling a managerial role
  • allow learners to develop skills in a range of areas relevant to managerial roles, such as communication, presentation skills and project

The objectives of this qualification are to help learners to:

  • develop the skills and qualities valued in managers by employers
  • prove they have the requisite skills to operate as a manager in a variety of industries
  • understand and work on their strengths and weaknesses as a

Which type of job roles can learners apply for on completion?

This qualification is suitable for team leaders and managers across a wide variety of sectors.

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