NCFE Level 4 NVQ Diploma In Business Administration


This qualification is suitable for learners aged 18 and above. This qualification is designed for learners who are working or would like to work, in a senior business administration role within any sector or industry.

This qualification aims to:

  • provide learners with the knowledge and skills they need to operate as a successful business administrator
  • confirm the competence of those already fulfilling a business administration role
  • allow learners to develop skills in a range of areas relevant to business administration roles, such as communication, presentation skills, and providing administrative.

The objectives of this qualification are to help learners to:

  • develop the skills and qualities valued in employees by employers
  • understand and work on their strengths and weaknesses as a business administrator.

Delivery Methods

Keyplan College of Colombo provides various flexible delivery methods to its learners which include blended learning, online learning, distance learning and in class. The learners can choose the mode of study as per their choice and convenience. Learners are able to:

  • All course material, including online modules and written assignments
  • Teacher support
  • KC Colombo online  portal ( 24/7 access to our user-friendly learning portal)
  • Assignments briefing
  • Excellent quality of study notes
  • Assignment marking and feedback
  • Online library.
  • Fully accredited UK courses
  • Dedicated customer support via chat, telephone, and email ( Monday to Friday)
  • Proper support to our student until they completed the course.


Ncfe  / Cache Ofqual regulated awarding bodies

NCFE Qualifications
NCFE Qualifications


The programme is available in 2 duration modes:

  • 09 Months
  • 12 Months

Course Delivery

  • Online
  • In class ( we have a different fee structure for in-class students )

Entry Requirements

There are no specific recommended prior learning requirements for this qualification

However, learners may find it helpful if they’ve already achieved a Level 3 qualification.

And learners should be aged 18

Module Structure

To be awarded the NCFE Level 4 NVQ Diploma in Business Administration, learners must achieve a minimum of 57 credits:

  • a total of 18 credits from group A
  • a minimum of 26 credits from group B
  • and the remaining credits can come from either group B or C.
  • A minimum of 30 credits must be achieved at level 4 or above. This qualification consists of mandatory units:

Module Details

Mandatory Group A

  • Unit 01 Resolve administrative problems (6 credits)
  • Unit 02 Manage the work of an administrative function (5 credits)
  • Unit 03 Communicate in a business environment (4 credits)
  • Unit 04 Manage personal and professional development (3 credits)

Optional Group B

  • Unit 05 Contribute to the design and development of an information system (5 credits)
  • Unit 06 Manage information systems (6 credits)
  • Unit 07 Prepare specifications for contracts (4 credits)
  • Unit 08 Manage events (6 credits) *
  • Unit 09 Support environmental sustainability in a business environment (4 credits)
  • Unit 10 Contribute to the improvement of business performance. (6 credits)
  • Unit 11 Monitor information systems (8 credits)
  • Unit 12 Negotiate in a business environment (4 credits)
  • Unit 13 Evaluate the provision of business travel or accommodation (5 credits)
  • Unit 14 Develop a presentation (3 credits)
  • Unit 15 Manage an office facility (4 credits)
  • Unit 16 Deliver a presentation (3 credits)
  • Unit 17 Analyse and present business data (6 credits)
  • Unit 18 Create bespoke business documents (4 credits)

Optional Group C

  • Unit 19 Manage a budget (4 credits)
  • Unit 20 Manage knowledge in an organisation (5 credits)
  • Unit 21 Develop working relationships with stakeholders (4 credits)
  • Unit 22 Develop and maintain professional networks (3 credits)
  • Unit 23 Manage physical resources (4 credits)
  • Unit 24 Prepare for and support quality audits (3 credits)
  • Unit 25 Manage business risk (6 credits)
  • Unit 26 Encourage learning and development (3 credits)
  • Unit 27 Manage a project (7 credits)
  • Unit 28 Initiate and implement operational change (4 credits)
  • Unit 29 Conduct quality audits (3 credits)
  • Unit 30 Develop and implement an operational plan (5 credits)
  • Unit 31 Design business processes (5 credits)
  • Unit 32 Optimise the use of technology (6 credits)
  • Unit 33 Establish business risk management processes (5 credits)
  • Unit 34 Promote equality of opportunity, diversity and inclusion (5 credits)
  • Unit 35 Manage team performance (4 credits)
  • Unit 36 Manage individuals’ performance (4 credits)
  • Unit 37 Manage conflict within a team (5 credits)
  • Unit 38 Implement and maintain business continuity plans and processes (4 credits)
  • Unit 39 Procure products and/or services (5 credits)
  • Unit 40 Collaborate with other departments (3 credits)
  • Unit 41 Chair and lead meetings (3 credits)
  • Unit 42 Champion customer service (4 credits)
  • Unit 43 Encourage innovation (4 credits)
  • Unit 44 Recruitment, selection and induction practice (6 credits)


  1. Learners who achieve this qualification could progress to:
    • NCFE Level 4 NVQ Diploma in Management
    • NCFE Level 4 NVQ Certificate in Customer Service
    • Foundation degree in Business Administration or a related discipline
    • Employment within a senior Administrative/Business Support role

It may also be useful to learners studying qualifications in the following sector(s):

  • Customer Service
  • Business
  • Marketing
  • Retail
  • Leisure, Travel and Tourism

Who is it suitable for?

This qualification is designed for learners aged 18+ who want to progress into employment in the first instance, or further learning, depending on their own needs and interests.

Which type of job roles can learners apply for on completion?

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky-to-measure skills such as:

  • Employment within a senior Administrative/Business Support role
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